I read that satisfying the public is not to be the goal of an organization. You’ve heard the claims, “95% satisfaction rating”. The goal, rather, is to create the “Wow” factor; to exceed expectations, and to have your clients feel not only satisified, but actually to feel appreciation for your efforts.
I have been receiving letter after letter expressing just that sentiment of “Wow” and “Thank You”. Please read the letters just received under testimonials on americaschoice.com or letters under keepequity.com. They are really something.
I”ll post some excerpts here:
Sent: Friday, August 20, 2010
1184 Brumm Road, Newark, NY
Subject: Thank you: America’s Choice & Angie Palluconi
Dear Jed
My husband David and I just wanted to let you know how much we enjoyed working with America’s Choice and the 1% program. America’s Choice provided all the tools we needed and made the process of selling our home so easy. We really enjoyed working with Angie Palluconi thru the MLS as well. She is very knowledgeable and professional. To say Thank You just doesn’t seem like enough.
We will certainly be recommending your program and Angie to everyone!
Thank you again. Jodi Arogast
Sent: Friday, August 20, 2010
762 Grand Avenue, Rochester, NY
Subject: Thank you: America’s Choice & Sue Payne
Dear Jed
Recently my wife Christine and I had the pleasure of selling our house using America’s Choice. Our agent, Susan Payne was remarkable utilizing her years of experience and market knowledge in the listing and selling ouf our 2 family home in the City of Rochester. OUr house was on the market only 1 day and we had an offer. While the initial offer was less than we were willing to accept Sue made a very wise suggestion to have the house appraised and to present the appraisal to the potential buyer to see if he would come up on his offer
Needless to say we took her suggestion and the buyers increased the offer and we accepted!
I was amazed at Sue’s responsiveness to our many questions. She is a true professional and we have and will continue to recommend America’s Choice and Sue to everyone we know and meet to tell the story of selling our house.
Thank you Sue and America’s Choice!
Thank you again.
John and Christine Cahill
August 23, 2010
Sue [Chaskes]:
I just wanted to take a minute to send you a THANK YOU for getting us into Autumnview. [Sue sold 135 Siegfried for the Fiore's].
We absolutely love it. The rust carpet is history! I’ve recommended you to a co-worker along with Mike Rakowsk, Esq. (he was great, too)
Sincerely,
Frank, Valerie, Lilly & Lucia Fiore
As the owner of both America’s Choice and 2.5% Real Estate Direct I must say how much I appreciate knowing that my personnel are on top of their game and giving so much to the public.
We truly strive to give more service, more exposure and more professionalism, all at a better price.
Have a great day everyone.
